Fenestra Build Ltd takes privacy and your rights as an individual very seriously. Below we outline our privacy statement and explain how we collect, store and process your personal data.

Customers

Fenestra Build Ltd holds information about customers to enable us to conduct business. As part of this, we may hold a minimal amount of personal data which may include your name, job title, business email address, business address and telephone number.

Fenestra Build Ltd is committed to ensuring that your privacy is protected in accordance with the law. We take privacy and your rights as an individual seriously.

1. The Data Controller

Fenestra Build Ltd is the data controller. Fenestra Build Ltd is based at 19 Heather Close, Tickhill, Doncaster, South Yorkshire, DN11 9UU and is contactable via telephone (01302 278756) or via email at (justin@fenestrabuild.co.uk). Justin Lazenby has been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.

2. Processing of Personal Data

We only hold the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.

The personal data we hold may include your name, job title, email address, business address and telephone number. If your business operates from home, we may hold your postal address, too.

3. The legal basis for processing personal data

Legitimate interest is the legal basis we rely on to process your personal data while you are an active customer and if you cease to become an active customer.

4. Appropriate safeguards to ensure personal data is kept secure

The protection of your data is important to Fenestra Build Ltd. Data is stored in a secure environment within our accounting software and within a CRM environment with strictly controlled access via a web browser with SSL (Secure Socket Layer) protection and encrypted passwords, with daily encrypted back-ups. The servers that hold data are maintained and patched regularly against threats.

Data can be exported from our database as a CSV file, typically to enable the information to be used to contact customers by post or by email.

5. Sharing of personal data

Your data is only disclosed to employees of Fenestra Build Ltd, and to outsourced suppliers such as a mailing fulfilment company.

We may also need to disclose information to authorities or professionals for legal reasons or in the case of a dispute.

6. Profiling of personal data

Fenestra Build Ltd does not use your information for data profiling or automated decision making.

7. How long do we hold personal data?

We retain personal data for as long as a customer is active and for 2 years afterwards, unless you ask us to retain your information.

8. Updating our Privacy Policy

Our Privacy Policy is reviewed every 12 months or sooner if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 21st May 2018.

9. Your rights as an individual

It is important that you understand what your rights are as an individual.

  • Right to Erasure. You may request that Fenestra Build Ltd erases your personal data and we will do so within 24 working hours. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.
  • Right to request rectification. If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed of the outcome by telephone, email or post.
  • Subject Access Request. At any point, you have the right to submit a Subject Access Request. Within a month period, we will respond to the request made. We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.

10. Registering a complaint

If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/

11. Contacting Fenestra Build Limited

If you have any queries regarding how your data is held, processed or shared including activating your right to erasure please contact Justin Lazenby, Fenestra Build Ltd, 19 Heather Close, Tickhill, Doncaster, South Yorkshire, DN11 9UU or via telephone (01302 278756) or via email at (justin@glassnews.co.uk).

Prospects

Fenestra Build Ltd holds information about businesses that may be interested in our products and services. As part of this, we may hold a minimal amount of personal data which may include your name, job title, business email address, business address and business telephone number.

Fenestra Build Ltd is committed to ensuring that your privacy is protected in accordance with the law. We take privacy and your rights as an individual seriously.

1. The Data Controller

Fenestra Build Ltd is the data controller. Fenestra Build Ltd is based at 19 Heather Close, Tickhill, Doncaster, South Yorkshire, DN11 9UU and is contactable via telephone (01302 278756) or via email at (justin@fenestrabuild.co.uk). Justin Lazenby has been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.

2. How we collect your Personal Data

We collect your personal data when you contact us for information or a quotation via a website enquiry form, email or telephone. We may also collect personal information by contacting potential customers and requesting the most suitable individual to send marketing communications about our products or services.

3. Processing of Personal Data

We only hold the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.

The personal data we hold may include your name, job title, business email address, business address and business telephone number.

4. The legal basis for processing personal data

Legitimate interest is the legal basis we rely on to process your personal data as we may need to provide information you have requested or contact you about our products or services that would be relevant to you in your professional capacity.

5. How long do we hold personal data?

You will be contacted by telephone or email typically every 6 months to confirm with you or a colleague that the personal data we hold is accurate. If we cannot confirm this with you or a colleague, we are trained to make an informed decision by using third-party methods such as online research.

If after 12 months we have been unable to confirm your personal data is accurate, your personal data will be removed from our database.

6. Sharing of personal data

Your data is only disclosed to employees of Fenestra Build Ltd and and to outsourced suppliers such as a mailing fulfilment company.

We may also need to disclose information to authorities or professionals for legal reasons or in the case of a dispute.

7. Profiling of personal data

Fenestra Build Ltd does not use your information for data profiling or automated decision making.

8. Updating our Privacy Policy

Our Privacy Policy is reviewed every 12 months or sooner if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 21st May 2018.

9. Your rights as an individual

It is important that you understand your rights as an individual;

  • Right to Erasure. You may request that Fenestra Build Ltd erases your personal data and we will do so within 24 working hours. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.
  • Right to request rectification. If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed on the outcome by telephone, email or post.
  • Subject Access Request. At any point, you have the right to submit a Subject Access Request. Within a month period we will respond to the request made. We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.

10. Registering a complaint

If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/

11. Contacting Fenestra Build Limited

If you have any queries regarding how your date is held, processed or shared including activating your right to erasure please contact Justin Lazenby, Fenestra Build Ltd, 19 Heather Close, Tickhill, Doncaster, South Yorkshire, DN11 9UU or via telephone (01302 278756) or via email at (justin@fenestrabuild.co.uk).

Suppliers

Fenestra Build Ltd holds information about suppliers to enable us to conduct business. As part of this we may hold a minimal amount of personal data which may include your name, job title, email address, business address and telephone number. Fenestra Build Ltd is committed to ensuring that your privacy is protected in accordance with the law. We take privacy and your rights as an individual seriously.

1. The Data Controller

Fenestra Build Ltd is the data controller. Fenestra Build Ltd is based at 19 Heather Close, Tickhill, Doncaster, South Yorkshire, DN11 9UU and is contactable via telephone (01302 278756) or via email at (justin@fenestrabuild.co.uk). Justin Lazenby has been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.

2. Processing of Personal Data

We only process the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.

The personal data we hold may include your name, job title, email address, business address and telephone number.

3. The legal basis for processing personal data

Legitimate interest is the legal basis we rely on to process your personal data while you are an active supplier and if you are no longer an active supplier, as we may want to order from you again in the future.

4. Sharing of personal data

Your data is only disclosed to employees of Fenestra Build Ltd, and to outsourced suppliers such as a mailing fulfilment company.

We may also need to disclose information to authorities or professionals for legal reasons or in the case of a dispute.

5. Profiling of personal data

Fenestra Build Ltd does not use your information for data profiling or automated decision making.

6. Updating our Privacy Policy

Our Privacy Policy is reviewed every 12 months or sooner if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 21st May 2018.

7. Your rights as an individual

It is important that you understand what your rights are as an individual;

  • Right to Erasure. You may request that Fenestra Build Ltd erases your personal data and we will do so within 24 working hours. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.
  • Right to request rectification. If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed on the outcome by telephone, email or post.
  • Subject Access Request. At any point, you have the right to submit a Subject Access Request. Within a month period, we will respond to the request made. We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.

8. Registering a complaint.

If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/

9. Contacting Fenestra Build Limited.

If you have any queries regarding how your date is held, processed or shared including activating your right to erasure please contact Justin Lazenby, Fenestra Build Ltd, 19 Heather Close, Tickhill, Doncaster, South Yorkshire, DN11 9UU or via telephone (01302 278756) or via email at (justin@glassnews.co.uk)