Following the closure of the Ultraframe factory at the end of March, we have strictly followed government advice while at the same time responding to customer queries and requests via a small number of staff working from home. As a result of listening to our customers as well as broad consultation with industry stakeholders, we now plan to re-open the Ultraframe factory week commencing the 11th May.
As we re-open we will bring back our team in line with customer requirements with staff continuing to work from home where possible and implementing strict hygiene, safety and social distancing measures across the Ultraframe site. We recognise that volumes may take time to recover and during the first few weeks will be operating with a limited workforce so do expect some changes to normal delivery schedules as we try to respond to unpredictable levels of demand.
We encourage our customers to talk to us as early as possible in the order process to give us the best possible chance of meeting requests as we scale up. We have a team available to process orders, quotations and answer any technical queries on the following emails addresses.
- Quotations: email@example.com
- Roof Sales: firstname.lastname@example.org
- Component Sales: email@example.com
- Customer Service: firstname.lastname@example.org
- Technical support: email@example.com
- IS Support: firstname.lastname@example.org
- Marketing: email@example.com
- Credit Control: Credit.firstname.lastname@example.org