Nuremberg/Leinfelden-Echterdingen – (rp) Professional services for market partners must also take into account the clear and growing trend towards increased process speed throughout the entire value chain. This is the basis on which Roto has founded the development of progressive practical solutions for many years, assigning it “high priority”, emphasised the components specialist at “fensterbau/frontale”. He followed his words with actions and, during the course of the leading international trade fair, he presented current results of the “Close to the customer” service-oriented strategy. The focus was on the next generation of an “efficient online tool”.
Version 3.0 of the “Roto Con Orders” hardware configuration tool offers a series of substantial technical improvements over the previous program, primarily the integration of the complete “Door” portfolio. The expansion to include the door sector represents an industry innovation and thus provides a “significant exclusive service”.
At the same time, the web-based solution is now available “around the world and around the clock” and offers considerable ease of use. First, a new interface makes it much faster and more intuitive to use. Second, clear visualisation makes for a simplified user interface. Third, the “responsive design” enables the use of end devices such as PCs, tablets, and smartphones.
The principle of the patented online aid for window and door manufacturers and dealers remains unchanged: the provision of rapid, simple, and individualised hardware configurations for all current formats and opening types. Four steps are sufficient enough to obtain a comprehensive data sheet with a complete parts list and technical illustration. The four stages in overview: Selection of the product group (1), selection of the design template (2), entry of the size (3), individual detail settings and adaptations (4). The end result can be modified or personalised if required and exported in various file formats as a basis for specific offers or sales orders.
In order to accelerate and simplify the processes further, the system also offers “clever additional functions”. These include: uploading of company addresses and logos in proposals, the set-up and administration of customer-related projects, the integration of a discount rate structuring system, and material master data management. “Roto Con Orders” only requires a computer with a web-browser and Internet access, as well as a one-time registration with an email address, in the manufacturer and dealer portal of www.roto-frank.com.
Six modules and two main roles
Another central theme on the Nuremberg building supplier’s service agenda was the established “Roto Lean” concept, which actively promotes the sustainable success of market partners. The comprehensive and exclusive advisory package for a competitive window and door manufacturer will always focus on increasing economic efficiency as well as the added value of the company over the long-term. The “proven efficiency” of the support program is based on six modules that can either be implemented as a unit or as individual and independent modules.
Individually, the expert teams looked after the customers “on site” with regards to workplace design, manufacturing in flow, storage and logistics organisation, employee organisation, zero-fault manufacturing, as well as production planning and project monitoring. In this case, practised teamwork and individual solutions always played the leading roles. And so, the motto “Close to the customer” is brought to life.
