FENSA is delighted to announce the finalists for the FENSA Installation of the Year Award 2017. The FENSA Installation of the Year Award is the only industry award covering 78% of the replacement glazing market that is based entirely on direct customer feedback. (*Source: DCLG)
The finalists for the FENSA Installation of the Year Awards 2017 are (alphabetical order):
· Artisan Conservatories and Windows Ltd, Clwyd
· C R Gilbert Ltd, Conwy
· Derbys Future Installations Ltd, Derby
· Mike Evans (Windows) Ltd, Wrexham
· OZ Windows Ltd, Exeter
Commenting on the Awards finalists, Chris Beedel, Director of Membership, said:
“We are extremely pleased with the calibre and range of entries and it was an incredibly tough job to identify the finalists. It’s great to witness FENSA members’ work being valued and highly rated by homeowners. We are proud of the finalists and they should be very proud of their own achievements. I am looking forward to celebrating with the winner in November where the FENSA Trophy will be presented at the prestigious G17 awards which showcase the excellence of the UK’s door and window industry.”
Feedback has been collected from nearly 3,700 customers to date, and homeowners rated FENSA members on average:
· 4 out of 5 for how their home was treated
· 4 out of 5 for whether the sales process was positive for the customer
· 4 out of 5 for how they treated the customer’s home
· 4 out of 5 for overall customer’s satisfaction
· 89% of homeowners would recommend their local FENSA installer to their family and friends
The runners-up will receive an award certificate and use of the exclusive FENSA Installation of the Year logo. The overall winner will also receive complimentary accommodation, travel and tickets for two to London, where they will have the accolade of taking home the FENSA Trophy.
The FENSA trophy will be presented at the prestigious annual industry glass awards G17, held at the London Hilton on Park Lane on the 17th November.
About the FENSA Installation of the Year Award
In an ongoing effort to inspire everyday excellence among its members, FENSA launched the Installation of the Year Award in March 2017. Homeowners were asked for customer feedback during all FENSA post-inspections. Where an inspection passes for Building Regulations compliance the homeowner’s feedback will automatically be entered into FENSA’s Installation of the Year Award. All companies need to do is continually deliver exceptional customer service.
