Hurst Plastics has unveiled its most advanced and accessible online personalised trade portal ever. The launch follows an intensive period of development with the help of window industry digital specialists The Consultancy to deliver this sophisticated tailored account management system to Hurst’s growing network of account customers.
‘Hurst Live’ is a totally bespoke system which has been designed to bring speed and convenience to customers and help them to access technical data, track and trace orders, order and price bespoke composite doors and download a wealth of marketing point of sale materials within just a few clicks.
Mark Atkinson, Sales and Marketing Director at Hurst Plastics, says: “We are really proud to launch this cutting edge solution which delivers unrivalled support to our customers and helps them to build their businesses. A completely tailor made resource, Hurst Live brings some superb technological advances to our customers, but in an incredibly easy to use ‘paperless’ format. Users now have access to our full online quoting and ordering system, order tracking and personalised pricing for our panel and composite door ranges at any time of the day through their PC, laptop, tablet or Smartphone.
“We’ve extensively researched and tested this system with customers to ensure it delivers exactly what they need. Our intelligent Door Builder software, for instance, has opened up enormous potential for customers to develop an unlimited number of composite door configurations. They simply chose from our selection of door styles, frame options, door and frame colours, glass and hardware options and then build their bespoke door online with a real time quotation. There’s even an option to save the order or progress straight through to order placement if they wish to.”
Efficient order tracking has been built into the heart of the system and customers can easily follow orders from processing through to delivery. For added convenience, customers can even view their order history and retrieve invoices from the last two years. Linking seamlessly with Hurst’s fleXipod electronic proof of delivery and fulfilment system, Hurst Live also provides customers with fast access to PODs and live delivery schedules, whilst significantly reducing paperwork.
Mark adds: “This system has been created to bring a host of benefits to customers and help them to effortlessly design, price and track orders in real time without needing to speak to anyone if they don’t want to. However, we are still there to help and we are available to assist customers with any queries via our newly developed ‘Live Support’ icon or on the telephone if they need us to.”
Hurst Live also allows customers to access brochures, product imagery, point of sale and technical information with ease. Live, personalised pricing for Hurst’s entire range of panel and composite doors can also be securely downloaded.
The system is available free of charge to Hurst trade customers and can be easily accessed by visiting the main Hurst website. Once set up, Hurst Live launches straight into a customer’s trade account at the click of a mouse.
If you are an existing Hurst customer and would like to hear more about Hurst Live, or if you are interested in becoming a Hurst trade partner, then please contact Hurst on 01482 790790.
