Lancashire Trade Frames, in their continuing efforts to provide an even better service, have
announced the appointment of Chris Ross to the new position of Customer Services Manager.
Chris Ross has worked in the window industry for over 25 years, with brands such as Spectus and
others within the Epwin Group portfolio. With extensive experience in product development, he is
the perfect choice to assist the company’s growing customer base with their day to day needs. From
aluminium bi-folds, to casements, composite doors or conservatories, customers can have peace of
mind, knowing that the more technical nature of their queries will be expertly handled and that the
order process will be seamless, and their deliveries on time and in full.
In addition to significant product and industry knowledge, Chris also brings a customer centric
approach to the position. This will help to drive forward the business’s ongoing service excellence
program. Lancashire Trade Frames are committed to their customers, working to promote their
success in the increasingly busy, but always demanding, construction industry.
Chris commented on his appointment, “I am delighted to have been given the opportunity to further
develop the service excellence culture at Lancashire Trade Frames. The products that LTF offer are
recognised as second to none in the industry. And, with some exciting new developments just
around the corner, it is a great time to be joining the company.”
Mark Rowland, Lancashire Trade Frames’ Managing Director, speaking about the appointment, said:
“We are delighted to have secured Chris for this role. With his product knowledge and reputation for
customer care, he will be a great addition to our expanding team.”

For more information contact Joanna Hankinson on 07703642052